Shipping Information

We only ship orders within Australia and to New Zealand. We do not offer international shipment.

Delivery Methods & Rates

Please note: if your order has been sent to the wrong address, we will do our very best to recover and redirect it. However, if an incorrect shipping address was provided in the order by a customer, a charge of $14.95 for re-sending the order and handling must be paid prior to order being re-sent. If the order is cancelled prior to re-sending, we will refund the order minus a $14.95 postage and handling fee.

Order Dispatch

We process and dispatch orders within 24 hours. Orders placed on Friday afternoon, weekends or public holidays will be processed and dispatched the next business day. Should we experience any delays in processing your order we will contact you within one business day by email or phone.

Order Acceptance & Cancellation

All orders are subject to acceptance and availability. We reserve the right to decline or cancel any order at our sole discretion. If an order is cancelled, a full refund will be issued. While we aim to process all orders promptly, we are not required to provide a reason for cancellation.

Delivery time

Standard shipping time with Australia Post might take from 1 to 7 days; delivery to some areas might take up to 10 days.

Express delivery usually takes 1 to 3 days, though some delays can be expected to certain areas.

For more information on delivery time, visit the Australia Post Delivery Speeds & Coverage Page.

If your order has been sent with other courier service, we will provide you with shipping information and estimated delivery time via email.

Tracking your order

All jerichoskincare.com.au orders receive a tracking number. Once your order has been processed, you will be emailed a shipping confirmation with your tracking number.

Once an order is in transit, our customers assume the responsibility to track their parcel by entering their tracking number via Australia Post E-Parcel portal or other courier website if your order was dispatch with alternative courier service. Should you experience any issues, please feel free to contact us and we will make it our every effort to help track your parcel.

Transit Insurance & Lost Parcels

Free postage insurance is provided for all orders unless you have given the authority to leave on delivery when placing your order. Please contact our Customer Service at sales@jerichoskincare.com.au and provide us with your full name, order number and tracking information and we will do our best to locate your parcel.

Please note: Australia Post investigations may take up to 10 business days. Based on Australia Post’s investigation we will either re-direct or resend the parcel to you.

Customer Responsibilities

It is the responsibility of the customer to provide accurate and correct information when placing their order, including an email address, a mobile number, and a current, clear and detailed shipping address.

If the customer specifies signature on delivery, and is not at shipping location to accept, it is the customer’s responsibility to collect their parcel from the local post office which it was sent to. If the parcel is then returned to sender, a charge of $14.95 will be charged to the customer in order for the parcel to be re-dispatched. If the customer cancels their order, a charge of $14.95 will be deducted from their refund for postage and handling. 

Business addresses must have a business name and attention to name attached. If the business address is a multilevel building, please include the level of the business. 

If the customer provides an authority to leave their parcel unattended, the customer assumes responsibility for any loss or damage.

Returns Policy

We offer a 30 Day Returns Policy with the exception of Change of Mind Returns, which is 10 calendar days. Please contact us within 10/30 days of your order date if you wish to exchange or refund any item that you have purchased from jerichoskincare.com.au. Please note that this Returns Policy forms part of our standard Terms and Conditions and is subject to change, however, your statutory rights are in no way diminished by this Returns Policy. 

Please ensure that you check the contents of your order upon receipt before using any products. 

If there are any discrepancies or issues with your order, we (Jerichoskincare) need to be advised within 7 calendar days of receipt, this will enable us to investigate further. Please contact us before attempting to return your order, or any part of your order. 

A Return Request needs to be authorised by our Customer Service prior to return. Without this Return Authorisation we cannot accept your return. 

Returns Authorisation can be requested by emailing our Customer Service at sales@jerichoskincare.com.au 

We are happy to assist you with your return for any of the reasons below. 

Change of Mind

If you change your mind, we will request that this item be sent back to us in original condition (unopened and unused). For change of mind returns, shipping labels are not provided and the customer must cover the cost of shipping.

It is recommended that you use a trackable method of delivery which insures you for the value of the goods. Jericho Skincare does not take responsibility for any damage that may occur during transport or for the non-delivery of the returned item/s. If product is returned to Jericho Skincare damaged or used, we can resend the product back to you at a cost of $19.95 postage and handling, or we can hold it in store until placement of your next order.

Once we have received item/s in pristine condition, unopened, and with all manufacturer’s seals intact, we will then arrange a refund via your original payment method. 

Allergic Reaction

If you experience an allergic reaction to a product that you’ve purchased from Jericho Skincare, please contact us immediately.

Jericho Skincare will need to gather additional information depending on the product with which you have had an allergic reaction too. This may include: A clear, current, and dated photograph of the affected area; A current, dated letter from your doctor confirming the allergic reaction is related to the product you purchased from Jericho Skincare; and Any additional information such as Batch number and Expiry date. In addition to supplying the above information, we will request that this product be sent back to us with no less than 20% used. The product must be returned to us using a prepaid return postage label which we will supply.

You must package the product with its original protective packaging, if the original packaging has been disposed of, another form of protective packaging is required to protect the product in transit. Once the product has been received into our warehouse, we will then arrange a refund via your original payment method. 

Order Discrepancy

If you have received an incorrect product or quantity, please contact us immediately by emailing our Customer Service at sales@jerichoskincare.com.au. We will then need to verify the weight against our records. Once verified, we will send the additional item/s to you via Express Post at no additional expense.

If the item is no longer available, we will then arrange a refund via your original payment method.

If you have received an incorrect item, we will request that this item be sent back to us (Jericho Skincare), in pristine condition, using a prepaid return postage label which we will supply. You must package the product with its original protective packaging, if the original packaging has been disposed of, another form of protective packaging is required to protect the product in transit.

Once the item is received by jerichoskincare.com.au in a pristine condition, unopened, and with all manufacturer’s seals intact, we will then send the correct item/s to you via Express Post at no additional cost to you.

If the item is no longer available, we will then arrange a refund via your original payment method.

Damaged Items

If you have received your order damaged, please contact us immediately by emailing to sales@jerichoskincare.com.au

We also request that you send us photographs of your damaged order. We will then request the damaged item/s be returned using a prepaid return postage label which we will supply. You must package the product with its original protective packaging as received from the courier.

Once the item/s are received into our warehouse, we will then replace damaged item/s, sending via Express Post at no additional cost to you.

If the item is no longer available, we will then arrange a refund via your original payment method.

Faulty Products

If you discover your product/s is faulty, please contact  sales@jerichoskincare.com.au immediately.

We request that you send us photographs of the faulty product/s. We then request the faulty product/s be returned using a prepaid return postage label which we will supply. You must package the product with its original protective packaging, if the original packaging has been disposed of, another form of protective packaging is required to protect the product in transit.

Once the product/s has been received into our warehouse and confirmed to be faulty, we will then replace the item/s, by sending via Express Post at no additional cost to you. Please note, if your item is found without fault, we can resend the product back to you at a cost of $19.95 postage and handling, or we can hold it in store until placement of your next order.

If the item is no longer available, we will then arrange a refund via your original payment method.